Frequently Asked Questions@ Synergy Health and Wellness
We’ve tried to list some of the most frequently asked questions clients may have in accessing our services. Please don’t hesitate to call us at 561-741-1876 or send us an email through the contact form on this page.
What is your cancellation policy?
You can cancel any visit by giving notice up to the end of the prior business day (5 PM) for any upcoming appointment. Your notice must reach an employee of Synergy Health and Wellness.
*** Messages left on our phone machine, email, or fax will only be considered accepted if we respond back to you that the message was received.
Example 1: you have a Wednesday appointment at 8 AM. You can cancel the Wednesday appointment up until 5 PM on Tuesday and incur no charge.
Example 2: you have a Friday appointment at 5 PM. We do not hear from you. You indicate you left a message on our answering machine, but did not hear from us. We have no record of a message. You are charged a cancellation fee.
Example 3: you have a 10 AM pilates class and call to cancel at 8 AM the same day. A group class will be deducted from your account or, if you are currently on an unlimited group pilates package, you will be charged $20.
Therapy Cancellation and No Show fee is $30
Pilates Cancellation and No Show fee is 1 Pilates Class for Group Class Packages or $20 for an unlimited package
This is not paid by insurance, it is the responsibility of the patient/client and will be collected at the next treatment session that you attend or will be mailed to you if you do not continue your therapy with us.